Outbound Voice AI Agent — Fern

Inbound Chat AI Agent

Turn every conversation into a conversion

Built for businesses—SaaS, ecommerce, retail, and more. Engage leads through text and voice, understand intent in real time, recommend the right products or plans, and convert interest into demos or purchases.

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Mailchimp

AI Sales Assistant

Online

Hi! 👋 I'm Mailchimp's AI assistant. I can help you find the right email marketing plan, answer questions about features, or get you set up. What brings you here today?

I'm looking for an email tool for my ecommerce store. We have about 15,000 subscribers.

Great! For an ecommerce store with 15K subscribers, I'd recommend our Standard plan. It includes:

• Advanced audience segmentation
• Abandoned cart emails
• Product recommendations
• A/B testing for campaigns

Would you like me to walk you through a quick demo, or connect you with sales?

A demo would be great!

use cases

How businesses use it

From SaaS to retail, see how different industries leverage our AI agents to drive real results.

SaaS

Turn website visitors into qualified demos

→ A visitor lands on your pricing or features page
→ The AI agent starts a conversation: “What are you trying to solve?”
→ It understands intent (team size, use case, budget, urgency)
→ Recommends the most relevant plan or feature set
→ Books a demo directly or routes high-intent leads to sales

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Fewer unqualified demos, higher demo-to-close rates

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Notion

Sales Assistant

Hey! 👋 I noticed you're on our pricing page. What are you trying to solve today?

We need a project management tool for our team of 25 people

Great! For a team of 25, our Team plan would be perfect. It includes:

✓ Unlimited blocks & pages
✓ Collaborative workspaces
✓ Admin tools & permissions

Would you like a personalized demo with our team?

Yes, that would be helpful

I can book you in tomorrow at 2pm or 4pm. Which works better?

Ecommerce

Product discovery that feels human

→ A shopper asks: “I'm looking for something under ₹5,000 for daily use”
→ The AI agent asks smart follow-ups via chat or voice
→ Suggests products based on preferences, availability, and past behavior
→ Handles FAQs like delivery, returns, sizing, or compatibility

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Better conversions, fewer abandoned carts, lower support load

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MegaMart

Shopping Assistant

Hi! 👋 Looking for something specific today? I can help you find the perfect product.

Suggest a good Android phone with great camera and battery life

Based on your needs, I'd recommend:

📱 Samsung Galaxy S24 Ultra – Best camera, 5000mAh battery
📱 Google Pixel 8 Pro – AI-powered camera, all-day battery
📱 OnePlus 12 – Great value, 5400mAh battery

What's your budget range?

Under ₹80,000

Perfect! The Pixel 8 Pro at ₹79,999 is your best bet. Want me to add it to your cart?

Retail & D2C

In-store or online assistant

→Customers interact via website chat, WhatsApp, or voice kiosks
→The AI helps with store hours, inventory, offers, and recommendations
→Upsells or cross-sells based on context

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Consistent customer experience across channels

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Nike

Shopping Assistant

Welcome to Nike! 🏃 How can I help you today?

Do you have Air Max 90 in white, size 10?

Yes! ✅ The Air Max 90 in White is available in size 10.

Price: ₹12,995
Stock: 3 pairs left

Want me to reserve a pair?

Yes please!

Done! Reserved for 24 hours. Most customers also grab matching socks — want to add them? 🧦

Support → Sales crossover

Turn support into revenue opportunities

→A customer starts with a support question
→The AI resolves it instantly
→Detects buying intent (upgrade, add-on, renewal)
→Transitions into recommendation or purchase

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Support conversations become revenue opportunities

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Dropbox

Support Assistant

I keep getting "storage full" errors when uploading files

I can help! 📁 You're currently using 1.98 GB of 2 GB storage.

Quick fixes:
• Delete old files
• Empty your trash folder

Or upgrade to Plus (2TB) for ₹978/month. Want me to show you what's included?

What's included in Plus?

Dropbox Plus includes:

✓ 2 TB storage
✓ 30-day file recovery
✓ Offline access

I can upgrade you right now — keep your files syncing without interruption 🚀

24/7 inbound sales

Without a sales team

→Works round the clock across geographies
→Handles first-touch conversations when offline
→Captures lead details automatically

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No missed leads, faster response times

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Freshworks

Sales Assistant

Hi there! 🌙 Our team is currently offline, but I can help you get started right now.

We're looking for a CRM for our sales team of 50 reps

Perfect! Freshsales is built exactly for teams your size.

Quick questions:
1. What industry are you in?
2. Are you switching from another CRM?
3. What's your timeline for decision?

Fintech, moving from HubSpot, need to decide this month

Got it! ✅ I've captured your details.

Our fintech specialist will reach out at 9 AM your time with a custom migration plan.

Expect her email shortly 🚀

WHY IT WORKS

Built for real business outcomes

Not just conversations—conversions.

Text + Voice

Users choose how they want to talk—chat when convenient, voice when it's easier.

Intent-aware

Not just answering questions, but understanding why they're asking.

Conversion-focused

Every conversation is designed to move forward—not just respond.

Business-ready

Built for real sales workflows, not just chatbot experiments.

Ready to convert more leads?

Start engaging visitors with AI that understands intent and drives action.

Get started Book Demo